| Meanwhile, HTMT, which has been ranked
the second largest healthcare BPO company in India by Business World
magazine recently, has also acquired controlling interest and management
control in c3, a call centre in Manilla, Philippines. This was disclosed
at the HTMT board meeting today. The board has approved the acquisition
controlling interest in c3 against a purchase consideration of USD
3.9 million, a notice to the BSE says.
HTMT's claim processing business for a US health insurance company
which started at Bangalore with 23 processors in August 2000 has
now grown into a business of around 600 processors handling about
1.8 mn claims per month. A disaster recovery center for the business
of the above client is being set up at Mumbai in the premises owned
by HTMT's subsidiary - InNetwork.
Dataquest, IDC's employees' satisfaction survey 2003, the first
ever of its kind in the country, has ranked HTMT second after GE
Capital among the top 15 BPO companies in India. The company has
also started the execution of a new Call Centre contract from a
broadband communication company from August 2003 with 54 Customer
Service Representatives for order administration, technical help
desk etc. The staff strength now at 172 CSRs, is likely to go up
to 350 CSRs by 31 March, 2004, the company says.
The IT services wing of HTMT has recently received CMM Level-4
certification for software development and maintenance signifying
its process maturity and control, the company statement says. The
company has recently taken on lease premises admeasuring 80,000
sq.ft. for building 1400 seat capacity at Bangalore to meet the
expanding requirements of existing clients and the needs of customers
in the pipeline. This is in addition to the existing capacity of
1050 seat 52,000 sq. ft. off-shore development center at Bangalore,
now fully occupied.